Refund & Cancellation Policy

This policy covers all paid ShiftZero Pro subscriptions, monthly and annual, purchased through this website. The free plan requires no payment, so refunds do not apply to it.

All payments are processed by Paddle, acting as Merchant of Record for the purchase. Paddle handles invoicing, taxes and payment methods, and charges may appear on your statement under Paddle. We do not store your card details on our servers.

ShiftZero Pro is a recurring subscription that renews automatically at the end of each period:

• Monthly plan: renews every month from the purchase date.
• Annual plan: renews every year from the purchase date.
• Renewal is charged automatically to the same payment method unless the subscription is cancelled before the renewal date.

You can cancel at any time, with no cancellation fee.

• After cancelling, Pro features stay active until the end of the current paid period.
• No further charges are taken after cancellation.
• Cancellation alone does not refund the current period; see the next section.
• To cancel, contact us or use the subscription management link in the Paddle invoice email.

We apply a clear refund policy to new purchases:

• A full refund can be requested within 14 days of the first subscription purchase.
• If a technical issue on our side prevents access to Pro features, you are entitled to a full refund regardless of timing.
• Duplicate or incorrect charges are refunded in full.

Refunds may not be available in the following cases:

• More than 14 days have passed since purchase and there is no technical fault on our side.
• Renewal charges that were not cancelled before the renewal date, unless the charge was clearly made in error.
• Accounts suspended for violating the Terms of Service.
• Extensive use of the service showing the paid period was substantially consumed.

To request a refund, send a request through our contact page including:

• The email address used for the purchase.
• The purchase date or the Paddle invoice number.
• A brief reason for the request.

Requests are usually reviewed within 3 business days. Once approved, the refund is issued through Paddle to the original payment method and may take 5 to 10 business days to appear, depending on your bank or card provider.

We prefer to resolve any billing issue with you directly before a chargeback is opened. Contact us first and we will handle the request as quickly as possible. Opening a dispute may suspend account access until it is resolved.

For any question about billing, cancellation or refunds, contact us and we will reply as soon as possible.